Associate Cloud Support Engineer

Tech Sequence is a fast-growing technology startup founded by professionals from the United States and Vietnam, combining international expertise with local market insight to deliver innovative and practical technology solutions. The company specializes in technology consulting, digital transformation, software engineering, business process optimization, and smart infrastructure systems. Its capabilities include AI solutions, ERP and CRM implementation, custom web and mobile application development, ELV solutions, security systems, AI-powered video analytics, access control, network infrastructure, smart parking, and integrated facility technologies. Serving clients across manufacturing, logistics, commercial real estate, retail, and office environments, Tech Sequence helps organizations improve efficiency, strengthen security, optimize business processes, and build scalable technology platforms for sustainable growth. Backed by a leadership team with experience across the United States and Asia-Pacific, Tech Sequence combines startup agility with enterprise-level execution to help businesses transform challenges into measurable business outcomes.

You'll be part of the IT Operations & Managed Services team at Tech Sequence, reporting to the Managed Services Manager.

Technology only creates value when it runs — reliably, securely, and every hour of every day. At Tech Sequence, IT Operations & Managed Services is the function that keeps our clients’ digital estates running and continuously improving. We operate the service desk, endpoint and field support, infrastructure and cloud operations, Microsoft 365 workplaces, and round-the-clock network and security monitoring — the day-to-day engine behind every solution we deliver. Our mandate is simple to state and demanding to deliver: Run & Improve. Run means keeping services available and healthy — incident, request, problem, and change management executed to ITIL standards, with service levels met and users genuinely supported. Improve means raising the bar over time — automation, observability, root-cause elimination, and service-delivery reviews that turn operational data into fewer incidents and a better experience. We deliver across manufacturing, logistics, real estate, retail, and office environments, pairing enterprise-grade operational discipline with startup pace. The Cloud Support Engineer keeps clients’ cloud estates on Microsoft Azure and AWS healthy, secure, and cost-efficient under managed-service agreements. This role runs the day-to-day operations behind resilient cloud platforms. Reporting to the Managed Services Manager, the Cloud Support Engineer handles monitoring, patching, optimization, change, and escalated cloud troubleshooting. Responsibilities are consistent across grades; scope, autonomy, and complexity grow with seniority.

Ramp up on our systems, codebase, and current projects in your first 30 days Own a defined area of work with minimal supervision by day 60 Deliver a complete piece of work end-to-end by day 90

Operate and support Azure/AWS workloads to agreed SLAs — availability, performance, and health. Perform patching, backup/restore, and routine maintenance. Monitor and optimize cloud cost, performance, and security posture (well-architected practices). Recommend and implement right-sizing and efficiency improvements. Implement cloud changes to ITIL standards and resolve escalated cloud incidents to root cause. Support incident and problem management with the NOC and managed-services team. Automate provisioning and operations with IaC (Terraform/Bicep) and scripting. Maintain runbooks, diagrams, and configuration records. Operate and support Azure/AWS workloads to agreed SLAs — availability, performance, and health. Monitor and optimize cloud cost, performance, and security posture (well-architected practices). Implement cloud changes to ITIL standards and resolve escalated cloud incidents to root cause. Automate provisioning and operations with IaC (Terraform/Bicep) and scripting.

Hands-on with Azure and/or AWS core services, monitoring, and backup. Cloud security and cost fundamentals; IaC (Terraform/Bicep) and scripting. Networking, identity, and M365 basics.

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). 1-3 years. Methodical and comfortable with on-call where required. Good English communication skills. Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). Azure/AWS associate certifications; ITIL Foundation.

Reliable, security-conscious, and cost-aware. Automation-minded and eager to deepen cloud skills. Structured under incident pressure.

Opportunity to work directly with founders and leadership teams. Exposure to international projects and global clients. Dynamic, collaborative, and fast-growing startup environment. Professional development and career growth opportunities. Competitive salary and performance-based incentives. Flexible and innovation-driven working culture.

Send your CV to hr@techsequence.com with the subject line: “Application for Cloud Support Engineer - [Your Name]”Sincerely, Tech Sequence Recruitment Team